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12:45 - 13:45 6 December 2017

Designing methods of involvement and engagement with different versions of “patient experience”


TCRU Library | TCRU
27-28 Woburn Square | WC1H 0AA | United Kingdom

Open to: Alumni | Public | Academic | Student
Admission: Free
Ticketing: Open

Speaker information

Alison Thomson, : Queen Mary University of London

This presentation will share different design-led approaches to involving and engaging people with MS in health care research and service improvement projects. Design-led methods using analogies, props and speculation provide opportunities to re-think how notions of “patient experience” “patient involvement” and “engagement” are enacted through health service interactions. Within a context where there is increasing pressure to improve the patient experience and involve patients in research and improvement projects, a number of projects will be presented which re-design the relationship between clinician, people with MS and other stakeholders key in MS care. These will consider how participants were supported to share experiences, generate ideas and suggest service improvements.


Dylan Kneale
+44 (0) 6712 6020 | d.kneale@ucl.ac.uk